Contact Us

Contact Us

Contact Us

We're Here to Help

Have a question about your order, shipping, products, or anything else? Our customer support team is happy to help.

For any questions or concerns, please contact us by email:

Email: support@kokidoll.com

We aim to respond to customer inquiries as soon as reasonably possible during our normal business operations.

Order Support

If you are contacting us about an existing order, please include your order number in your message.

Depending on the issue, it may also be helpful to provide:

  • Your order number

  • The email address used to place the order

  • A brief description of the issue

  • Photos or videos, if you are reporting a damaged or defective product

Providing these details helps us review your request and respond more efficiently.

What Can We Help With?

You can contact us about:

  • Order status

  • Shipping and tracking

  • Product information

  • Order cancellation

  • Returns and refunds

  • Damaged or defective products

  • Incorrect or missing items

  • Payment-related questions

  • Other questions about your Kokidoll order

Discreet Customer Support

We understand that privacy is important when purchasing intimate and adult products.

We treat customer inquiries and order-related information with appropriate care and respect. When contacting us, you do not need to provide unnecessary personal or sensitive information.

For order-related questions, please provide only the information necessary for us to identify and assist with your order.

Before Contacting Us

For information about delivery times, free shipping, cancellations, returns, and refunds, you may also review our website policies:

Shipping Policy
Learn more about our shipping methods, processing times, delivery estimates, and discreet packaging.

Return & Refund Policy
Learn more about our 24-hour cancellation period and our policies regarding returns, refunds, damaged products, and defective products.

Privacy Policy
Learn more about how we collect, use, and protect your personal information.

Contact Information

Company Name: BLUE STAR TRADING LIMITED

Company Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG

Email: support@kokidoll.com

We appreciate your trust in Kokidoll and look forward to assisting you.