Privacy Policy

Kokidoll ("Kokidoll," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Name
Email address
Billing and shipping address
Phone number
Order information
Product and purchase information
Payment-related information
Device and browser information
IP address
Website usage information
Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide and improve our services.

2. Payment Information

Payments may be processed through third-party payment providers, including PayPal and credit/debit card payment processors.

We do not need to store your full payment card number on our own systems to process your order. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.

3. How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Ship products
Provide order confirmations and shipping updates
Respond to customer service requests
Handle returns, refunds, and order issues
Improve our website and services
Detect and prevent fraud or unauthorized activity
Maintain website security
Comply with applicable legal obligations

Where permitted by law, we may also use information to provide relevant communications, promotions, or marketing.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve functionality, and support relevant advertising or analytics.

Because our website is operated using Shopify and may use third-party services, certain cookies or similar technologies may be placed or accessed by Shopify or other service providers.

You can manage certain cookie preferences through your browser settings and, where available, our website's cookie controls.

5. Shopify

Our online store is powered by Shopify. Shopify may process information necessary to provide website hosting, checkout, payment, security, analytics, and other ecommerce-related services.

Your information may therefore be processed by Shopify and its service providers as necessary to provide our services.

6. Third-Party Services

We may use third-party service providers to help us operate our website and business, including payment processors, shipping providers, analytics services, fraud prevention services, and other technology providers.

These providers may process personal information as necessary to provide their services.

7. Information Sharing

We do not sell your personal information as a standalone product.

We may share information with service providers and business partners when reasonably necessary to:

Process payments
Fulfill and deliver orders
Provide customer support
Operate and maintain our website
Detect fraud and security threats
Provide analytics or advertising services
Comply with legal requirements

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

If you would like to make a privacy-related request, please contact us at:

support@kokidoll.com

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Kokidoll Customer Support
Email: support@kokidoll.com