Return & Refund Policy
Due to the intimate nature of our products and for hygiene and safety reasons, Kokidoll has specific restrictions regarding cancellations, returns, and refunds.
1. Order Cancellation
You may request to cancel your order within 24 hours after your order has been confirmed.
To request a cancellation, please contact us as soon as possible at:
Please include your order number and the reason for cancellation.
Cancellation requests submitted after the 24-hour period may not be accepted because your order may already have entered processing or shipping.
2. Returns of Adult and Intimate Products
Due to hygiene, health, and safety considerations, adult and intimate products are generally non-returnable after the 24-hour cancellation period.
We do not accept returns of products that have been opened, used, worn, or otherwise handled after delivery.
For this reason, please carefully review the product description, dimensions, specifications, and shipping information before placing your order.
3. Damaged or Defective Products
If your order arrives damaged or you believe the product has a manufacturing defect, please contact us at support@kokidoll.com within 7 days of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem
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Photos of the packaging if it was damaged during shipping
We will review the information and determine the appropriate resolution, which may include a replacement, refund, or another reasonable solution.
Requests submitted after the 7-day period may not be accepted.
4. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us at support@kokidoll.com within 7 days of delivery.
Please provide your order number and photos of the items and packaging you received.
After reviewing your request, we will work with you to resolve the issue.
Requests submitted after the 7-day period may not be accepted.
5. Refunds
If a refund is approved, the refund will generally be issued to the original payment method used to place the order.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
6. Non-Returnable Items
For hygiene and safety reasons, the following products generally cannot be returned:
- Opened or used intimate products
- Products that have been worn or handled after delivery
- Products returned without prior authorization
- Products returned after the applicable cancellation period
7. Contact Us
If you have questions about our return or refund policy, please contact:
Kokidoll Customer Support
Email: support@kokidoll.com