Shipping Policy

Where do you ship to and where do you ship from?

1. We currently ship to the United States, Canada, Mexico, and most countries in Europe, except for restricted destinations listed below.

2. Orders to the United States are shipped from our US warehouses whenever possible.

3. Orders to European countries are shipped from our Germany warehouses whenever possible.

4. Shipping availability may vary depending on the product and destination. If you have any questions about shipping to your country, please contact our customer service team at support@kokidoll.com before placing your order.

Restricted Destinations

Due to applicable shipping, payment, and compliance requirements, we do not sell or ship our products to the following countries and territories:

Albania, Algeria, Afghanistan, United Arab Emirates, Yemen, Oman, Azerbaijan, Egypt, Palestine, Pakistan, Bahrain, Benin, Burkina Faso, Gambia, Djibouti, Kyrgyzstan, Guinea, Guinea-Bissau, Gabon, Cameroon, Qatar, Comoros, Kuwait, Lebanon, Libya, Maldives, Malaysia, Mali, Mauritania, Bangladesh, Morocco, Mozambique, Niger, Nigeria, Sierra Leone, Senegal, Saudi Arabia, Sudan, Somalia, Tunisia, Türkiye (Turkey), Brunei, Uganda, Syria, Iraq, Iran, Indonesia, Jordan, Chad, Turkmenistan, Kazakhstan, Uzbekistan, Suriname, Côte d'Ivoire, Guyana, Tajikistan, and Togo.

Orders with a shipping or billing address in any of the above locations cannot be accepted or fulfilled.

We reserve the right to cancel and refund any order placed with a restricted destination.

When will I receive my package?

1. Handling Time: 1–2 business days. Orders are not processed on weekends or public holidays.

2. Shipping Time: Approximately 2–8 business days after the order has been shipped.

3. Delivery times may vary depending on the destination, carrier, customs clearance, weather, and other circumstances beyond our control.

4. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Is shipping free?

Yes! We offer FREE SHIPPING on all orders.

There is no minimum order value required to qualify for free shipping. The shipping cost is covered by us, so you will not be charged an additional shipping fee at checkout.

What shipping carriers do you use?

For orders shipped within the United States, we work with trusted carriers such as FedEx, UPS, and USPS.

For orders shipped within Europe, we work with carriers such as DHL, UPS, and DPD.

The carrier used for your order may vary depending on the destination, product size, warehouse, and availability.

Important Shipping Information

Please make sure that your shipping address and contact information are accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

For compliance and shipping restrictions, customers in restricted destinations cannot place or complete orders for our products.

If you have any questions about your order or shipping, please contact us at support@kokidoll.com.