Terms & Conditions

Last Updated: August 11, 2026

Welcome to Kokidoll. These Terms & Conditions ("Terms", "Terms of Service") govern your access to and use of the Kokidoll website, including any content, features, products, services, and other offerings available through the website.

Throughout these Terms, the terms "Kokidoll," "we," "us," and "our" refer to Kokidoll. The terms "you" and "your" refer to the person accessing or using our website or purchasing our products.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

SECTION 1 - ONLINE STORE TERMS

By using our website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence and are legally permitted to purchase and use adult products under applicable laws.

Our products are intended for adults only.

You may not use our website or products for any unlawful or unauthorized purpose.

You agree not to:

Violate any applicable federal, state, local, or international law;
Use our website for fraudulent or deceptive purposes;
Attempt to gain unauthorized access to our website or systems;
Upload or transmit viruses, malware, or other harmful code;
Interfere with the security or operation of our website;
Use our website to infringe the rights of others.

A violation of these Terms may result in termination or restriction of your access to our website and services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website, products, services, or website content without our prior written permission.

The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.

However, we do not guarantee that all product descriptions, specifications, pricing, availability, images, measurements, or other information will always be complete, accurate, or current.

Information provided on our website is for general informational purposes and should not be considered a substitute for professional advice where such advice is required.

We reserve the right to correct errors, update information, or modify website content at any time without prior notice.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices, descriptions, availability, promotions, and other website information may change at any time without notice.

We reserve the right to modify, suspend, or discontinue any part of our website or services at any time.

We will not be liable to you or any third party for any modification, suspension, or discontinuation of our website or services, except where liability cannot legally be excluded.

SECTION 5 - PRODUCTS AND SERVICES

Certain products may be available exclusively through our website and may be available in limited quantities.

We make reasonable efforts to display product images and colors as accurately as possible. However, the actual appearance of a product may vary depending on your device, screen settings, lighting, photography, manufacturing variations, or other factors.

Product dimensions and specifications are provided for reference. Minor variations may occur due to manufacturing processes.

We reserve the right to:

Limit the quantity of products available for purchase;
Refuse or restrict sales to certain individuals, locations, or jurisdictions;
Discontinue products at any time;
Change product specifications or descriptions;
Correct product pricing or information errors.

All products and offers are subject to availability and applicable law.

SECTION 6 - ORDERS, BILLING, AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion when reasonably necessary.

This may include orders that appear to be fraudulent, unauthorized, duplicated, incorrectly priced, or placed for resale or commercial distribution without our authorization.

We may limit quantities purchased by a customer, household, payment method, or shipping address.

If we cancel or modify an order, we may attempt to notify you using the contact information provided when the order was placed.

You agree to provide accurate, complete, and current information when placing an order, including your name, email address, billing information, and shipping address.

You are responsible for ensuring that your order information is accurate before completing your purchase.

SECTION 7 - PAYMENT

We currently accept payment methods including:

PayPal
Major credit and debit cards

Payment information may be processed by third-party payment providers.

By placing an order, you authorize the applicable payment provider to process the amount due for your purchase.

We reserve the right to cancel or decline an order if payment cannot be successfully authorized or if the transaction appears suspicious or unauthorized.

SECTION 8 - SHIPPING

We offer FREE SHIPPING on all orders, subject to the shipping destinations and methods available for the applicable product.

Orders are generally processed within 1–2 business days.

Estimated shipping time is generally 2–8 business days after an order has been shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs processing, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

Where available, tracking information will be provided after your order has been shipped.

For additional information, please review our Shipping Policy.

SECTION 9 - DISCREET SHIPPING AND PRIVACY

We understand that privacy is especially important when purchasing intimate and adult products.

Where applicable, orders are shipped in plain and discreet outer packaging without unnecessary explicit product descriptions or imagery displayed on the exterior.

The exact appearance of packaging may vary depending on the fulfillment location, product, and shipping carrier.

Customers are responsible for ensuring that the shipping address provided is secure and accessible to them.

SECTION 10 - CANCELLATIONS, RETURNS, AND REFUNDS

Because our products are intimate and intended for personal use, special hygiene and safety considerations apply.

Orders may generally be canceled within 24 hours after order confirmation.

After the 24-hour period, adult and intimate products are generally non-returnable due to hygiene and safety considerations.

Opened, used, worn, or otherwise handled intimate products generally cannot be returned.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at:

support@kokidoll.com

We may request photographs, videos, order information, or other documentation necessary to evaluate the issue.

Any approved refund will generally be issued to the original payment method.

For complete information, please review our Return & Refund Policy.

SECTION 11 - OPTIONAL THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, applications, or services that we do not directly operate or control.

These services may include payment processing, analytics, shipping, fraud prevention, customer support, marketing, or other ecommerce-related functions.

Third-party services are provided according to the terms and policies of their respective providers.

Your use of any third-party service is subject to the applicable provider's terms and policies.

We are not responsible for the availability, performance, or policies of third-party services to the extent permitted by applicable law.

SECTION 12 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control or guarantee the accuracy, availability, security, or practices of third-party websites.

Your use of third-party websites is subject to their own terms and privacy policies.

Any questions, complaints, or disputes regarding third-party products or services should generally be directed to the applicable third party.

SECTION 13 - USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you represent that:

You have the right to submit the content;
The content does not violate the rights of another person;
The content is not fraudulent or misleading;
The content does not contain malicious software;
The content does not violate applicable law.

By submitting content to us, you grant Kokidoll a non-exclusive, worldwide, royalty-free right to use, reproduce, display, modify, publish, and distribute that content for purposes related to operating, marketing, and improving our business, subject to applicable law.

We reserve the right to remove content that we reasonably believe is unlawful, misleading, abusive, defamatory, fraudulent, or otherwise inappropriate.

We are not obligated to maintain any submitted content as confidential unless required by law or separately agreed in writing.

SECTION 14 - PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions;
Product pricing;
Promotions;
Product availability;
Shipping information;
Delivery estimates;
Product specifications;
Other website content.

We reserve the right to correct such errors, update information, or cancel an affected order where appropriate.

If an order is affected by a significant pricing or product information error, we may contact you to provide an appropriate resolution.

We are not obligated to update all information on our website unless required by applicable law.

SECTION 16 - PROHIBITED USES

You are prohibited from using our website or its content:

For any unlawful purpose;
To violate applicable laws or regulations;
To infringe our intellectual property rights or the rights of others;
To submit false or misleading information;
To impersonate another person or entity;
To engage in fraud or unauthorized transactions;
To transmit viruses, malware, or harmful code;
To collect or track personal information of others without authorization;
To spam, phish, crawl, scrape, or otherwise misuse our website;
To interfere with the security or functionality of our website;
To attempt to gain unauthorized access to our systems;
To use our website for activities that are unlawful, abusive, fraudulent, or otherwise prohibited.

We reserve the right to suspend or terminate access to our website for violations of these Terms.

SECTION 17 - INTELLECTUAL PROPERTY

All content available on the Kokidoll website, including but not limited to:

Logos;
Brand names;
Product photographs;
Product descriptions;
Graphics;
Videos;
Website designs;
Text;
Page layouts;
Marketing materials;

is owned by or licensed to Kokidoll unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

SECTION 18 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

Our website will always be available;
Our website will be uninterrupted or error-free;
Website content will always be accurate or complete;
Defects will always be corrected immediately;
Our website will be completely secure or free from harmful components.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

SECTION 19 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Kokidoll and its owners, employees, affiliates, contractors, service providers, suppliers, and agents shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of our website or products.

This may include, to the extent permitted by law, loss of profits, loss of revenue, loss of data, business interruption, or replacement costs.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

SECTION 20 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kokidoll and its owners, employees, affiliates, contractors, service providers, suppliers, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your violation of these Terms;
Your misuse of our website;
Your violation of applicable law;
Your violation of the rights of another person or entity.

This provision does not apply to the extent that the claim or liability results from conduct that cannot legally be excluded or indemnified.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The invalid or unenforceable portion shall not affect the validity of the remaining provisions.

SECTION 22 - TERMINATION

These Terms remain effective unless terminated by you or by us.

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 23 - GOVERNING LAW AND DISPUTES

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.

Any dispute arising out of or in connection with these Terms shall be subject to the applicable laws and jurisdiction of Hong Kong, to the extent permitted by applicable law.

Nothing in these Terms is intended to deprive you of any mandatory consumer rights or protections that cannot legally be excluded or limited under the laws applicable to your place of residence.

Where permitted by applicable law, disputes should first be addressed by contacting us at support@kokidoll.com so that we may attempt to resolve the matter informally.

SECTION 24 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Kokidoll regarding your use of our website and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

SECTION 25 - CHANGES TO THESE TERMS

We may update, modify, or replace these Terms from time to time.

The most current version will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

We recommend reviewing this page periodically for updates.

SECTION 26 - CONTACT INFORMATION

If you have questions about these Terms & Conditions, please contact us:

Company Name: BLUE STAR TRADING LIMITED

Company Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG

Email: support@kokidoll.com

When contacting us regarding an order, please include your order number whenever possible so that we can assist you more efficiently.