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Free Shipping on Every Order To USA!

Good news! We offer free shipping on all USA orders, with no minimum purchase required. The shipping cost is on us, so you won't have to worry about extra shipping fees at checkout.

International Shipping (Outside the U.S.)

We also ship to select international destinations. Just some shipping fee applies and will be shown at checkout. Customs duties, taxes, or import fees imposed by the destination country are the customer's responsibility.

If you have questions about shipping to your location, please contact our customer service team support@kokidoll.com  before placing your order.

When Will My Order Arrive?

We usually need 1–2 business days to prepare your order. Once it's shipped, delivery typically takes another 2–14 business days, depending on your location and the shipping carrier.

Where Will My Order Ship From?

We ship to the United States, Canada, Mexico, and most European countries. Whenever possible, US orders ship from our US warehouses, while European orders ship from our Germany warehouses, helping get your order to you more efficiently.

How Can I Track My Order?

Once your order is on its way, we'll send you a shipping confirmation email with tracking information when available, so you can keep an eye on your delivery.

Need Help With Shipping?

Not sure whether we ship to your country? Have a question about delivery? Just send us an email at support@kokidoll.com before placing your order. We're happy to help!
Please note: Delivery times are estimates and may vary due to customs clearance, weather, carrier delays, or other unexpected circumstances. Some destinations are restricted and cannot be served.

Need to Cancel Your Order?

Plans changed? You can request a cancellation within 24 hours of order confirmation by emailing support@kokidoll.com with your order number. After that, your order may already be processing or shipping.

What If My Item Arrives Damaged or Defective?

We're here to help! If your item arrives damaged, defective, incorrect, or incomplete, please contact us at support@kokidoll.com within 7 days of delivery. Include your order number and clear photos or videos showing the issue. Please keep the product and original packaging while we review your request.

Once we've reviewed the details, we'll work with you on an appropriate solution, which may include a replacement, repair where applicable, or refund, depending on the issue and applicable requirements. Please contact us before returning any item.

Can I Return an Intimate Product?

For hygiene and safety reasons, most intimate products cannot be returned after the 24-hour cancellation window, and opened or used items are generally not eligible for return unless required by applicable law.

How Are Refunds Processed?

Approved refunds are generally issued to your original payment method. Processing times vary by payment provider or bank.

Questions? Email us at support@kokidoll.com. We're happy to help!